Q. What material are the rugs made from?
A. This is a super soft, polyester plush fabric rug with an antiskid rubber backing on it's flip side.
Q. Is it a thick, cushy rug?
A. No it's not. THESE ARE PURELY DECORATIVE RUGS that you would add to your decor to build a colorful and stylish space. Consider these like art on your floors!
Q. Can you customize the size?
A. The only sizes available are the ones listed.
Q. Can you customize the color?
A. Absolutely! If you’re totally sure of what you want, make the purchase and leave us a note at checkout. If not, send us a convo with a color reference and we can go from there.
Q. Can you customize the design?
A. Absolutely! Send us a message/convo with your ideas, and a picture of the space you’re getting the rug for. We will get back to you with a design.
Q. Can I add a monogram on a rug that doesn't have one?
A. Absolutely! If you’re totally sure of what you want, make the purchase and leave us a note at checkout. If not, send us a custom request with a color reference and we can go from there.
Q. Do you charge extra for design or color customization?
A. No we don’t. The design fee is covered for, within the price of the rug.
Q. How long does it take to ship the rug?
A. It takes 12-14 business days to process & ship the order. Another 3-4 business days to deliver.
Q. Do you ship internationally?
A. Unfortunately we don't because of the exorbitant shipping costs!
Q. Can I return my item if I’m not happy with it?
A. We take full responsibility for the quality of our goods. Apart from that, all sales are FINAL because each one is made to order.
Q. Can I exchange my item for a bigger/smaller size?
A. Again, because product is made to order, we cannot exchange for a bigger/smaller size. Before placing the order, please make sure it’s the right size.
Q. Are you guys good folks?
A. We are awesome sauce. Just like YOU. Try us out!
All monitors display color differently. Depending on your screen, you may view shades slightly differently.
For this reason, the color produced on the rug is a true match but not an exact one. The color perceived on screen and the color produced on the rug may have some variation.